If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
RETURNS AND REFUNDS
If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment. Due to the nature of our products, Items may be returned up to 5 days from receiving the order. We will only accept resalable items. All Returns will be subject to a 20% restocking fee. Remaining funds will be credited back via the form of payment or when required by the situation a physical check. After receiving and reviewing your return, you will receive a new product or refund as soon as possible.
If you decide to cancel or modify your order, please contact us within 2 business days of order placement. We will hold initial processing request to our manufacturers for that period to allow for any changes or modifications to be requested. After this 2 day period all orders will be subject to the Returns and Refunds Policy and incur a 20% restocking fee. All change requests or modifications to placed orders will be on an as available basis. Product quantities fluctuate and some may not be available at time of request that were available at time of order. We will do our best to accommodate your requests.
SHIPPING AND DELIVERY
We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.
SHIPPING NOTICE ALERT:
All Paselec bikes are available for shipping within 7-10 business days after payment is processed. Please use the FedEx shipping for the best price on delivery.
All Kontax Carbon Fiber Electric Bikes are currently under a 3-4 week lead time. Once received it will be shipped to you immediately via our preferred shipper, FedEx if selected
All Enduros and E-Dirt Bikes are "made per order" with an average ship in time of 30 days from the factory. We can ship it direct to you. Assembly will be required. Select the available shipping option. We will be in touch to confirm details.
DUTIES AND INTERNATIONAL FEES
We have worked to take the issues out of shipping. We don't ship these internationally, only US shipping currently.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
Range estimates are estimates and there are many variables that will contribute to lower and higher readings. We try to under rate our units so people are happy when it goes farther
By purchasing you understand that all products are provided free of material and manufacturer defects with warranties provided by said manufacturers as outlined below, under their respective sections. Further you recognize E-Powersport.com LLC as a representative of yourself and the manufacturer providing the respective warranty and recognize E-Powersport.com LLC and its authorized representatives hold no liability or responsibility to the warranty, repair, personal or property damage that may result in proper or improper use of the product as allowable by the Laws of the State of Nevada. E-powersport and its authorized representatives will provide reasonable service to all manufacturer's warranties under the guidelines provided by the manufacturer.
In most cases, this means, any claims for RMA or replacement under warranty will need to be accompanied by proof of damage from craftsmanship or material defect. Video and or E-Powersport.com LLC representative declaration of Warranty Covered Damage. Due to the nature of innovation and development, we cannot warranty minor points of design that might be addressed in a version upgrade. We will take all design considerations to our manufacturing teams for further research and potential implementation.
Please find your unit and manufacturer warranty below. Contact E-Powersport.com LLC for any warranty claims or questions about coverage.